- SMOKING ACCESSORIES
COVID-19 CORONA VIRUS UPDATE - OUR BRIGHTON STORE IS NOW CLOSED BUT WE WILL CONTINUE TO DISPATCH ONLINE ORDERS AS LONG AS THE POST OFFICE STAYS OPEN
EMAIL US firstname.lastname@example.org
CALL US +447451223824
Problem with your order? No worries - we're here to help! If you are not 100% satisfied with your purchase for any reason call us toll free at 01273 602890 or email us at email@example.com
Orders placed during (UK public holidays/Postal Holidays) will be processed on NEXT BUSINESS DAY
(Subject to stock availability / Security checks)
Note: Packages does not ship out on Sunday | If our logistics team sees better results with an equivalent top tier courier (FEDEX / UPS / DHL / ParcelForce), we will use the courier with best results.
Shipping Speed - Shipping Speed is how quickly the postal carrier delivers your package across the country locally or internationally. International Packages may take longer due to custom check. We do not have any control over customs.
Processing Time - Processing time is the amount of time that it takes our shipping and warehousing staff to process all the orders daily after quality/security check has been done of all the items, package them up carefully and safely, and get your box in the hands of the postal carrier.
If the courier is unable to deliver your order due to an incorrect address or the receiver being unavailable, the product may be returned to sender. The shipment can be resent once additional postage has been paid. Red Eye will notify the customer that their parcel has been received back, if we do not receive a response in two to three business days you will automatically be refunded (minus any postage costs and handling fees). We are unable to change addresses once your product has been shipped.
Need to return a product?
Red Eye offers return for replacement or refund of faulty items or those which are not fit for purpose while adhering to the UK Sales of Goods Act.
Returns & Cancellations
Here at Red Eye, we want our customers to be delighted throughout their shopping experience. Occasionally though we understand that you may want to return items.
Red Eye adheres to your rights as stated by the Consumer Rights Act & Statutory Cancellation Rights.
Please contact Red Eye as soon as possible after placing your order using our contact details if you wish to cancel your order. There is no guarantee that we will be able to cancel your order before it ships as logistics may have already processed your order. In the circumstance that the order has been processed we will request an RMA on your behalf. Please note that products must be returned in the same condition they were originally sent out. Due to hygiene reasons and health protection we cannot accept returns for products if the seal has been broken. Please get in touch with our team within fourteen days for a full refund, you then have a further fourteen days to return the product(s), if you fail to return in this time frame we will no longer be able to action the refund.
If you experience a fault, please contact our customer service team. They will first try to troubleshoot the issue with you. If the issue remains unresolved an RMA will be requested on your behalf. Red Eye offers a refund for thirty days only, after this we will repair the device. If we are unable to repair the device either a replacement or gift card, if we are out of stock, will be issued. If the fault occurs after six months and the device is still under warranty we may direct you to the manufacturer. Returns after six months will only be accepted if you can prove the fault existed at the time you took ownership. If we are unable to replicate a fault, the item will be returned to you. If you have had a change of address since the original order was created, we will recalculate the postage and request the difference to be paid.
Breakages or Cosmetic Damages
Please check your shipment and report any breakages or cosmetic damage within forty-eight hours of receiving your goods for a refund, credit voucher or replacement. Any breakages or cosmetic damages past this point will be assumed your responsibility. If you notice that your product is damaged please refrain from using it, otherwise we will be unable to accept it.